Shipping policy
Order Processing
We aim to process orders within 1–3 business days after payment is confirmed.
If we need additional information to process your order, such as clarification of your delivery address, we will contact you by email. Processing may take longer during periods of high demand; we will notify you of significant delays affecting your order.
Business days are Monday through Friday, excluding public holidays.
Fulfillment
We fulfill orders through our international fulfillment partners. Orders may cross international borders before reaching you. Please refer to the processing and delivery estimates below when placing your order.
Shipping and Delivery Times
The estimates below refer to transit time after dispatch. Please allow an additional 1–3 business days for order processing.
| Destination | Estimated shipping time after dispatch |
|---|---|
| United States | 7–10 business days |
| Australia | 10–14 business days |
| Europe | 8–14 business days |
| Canada | 10–18 business days |
| Africa | 25–35 business days |
| South America | 21–30 business days |
For example, orders delivered to the United States generally take 8–13 business days in total, including processing and shipping.
Delivery times are estimates, not guaranteed dates. Customs inspections, severe weather, public holidays, and carrier disruptions may affect delivery.
If your order has not arrived within the estimated timeframe, contact support@maisonmayne.co so we can investigate and assist you.
For destinations not listed above, please contact us before ordering to confirm availability and estimated delivery times.
Shipping Costs
All amounts below are in US dollars (USD).
| Delivery location | Orders under $100 USD | Orders of $100 USD or more |
|---|---|---|
| United States, excluding Puerto Rico | $7.99 | Free |
| European Union | $9.99 | Free |
| Other international destinations, including Puerto Rico and excluding the European Union | $8.99 | Free |
Free shipping applies to domestic and international orders of $100 USD or more. The applicable shipping charge is displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, we will email you the tracking details. Tracking information may take some time to appear while the carrier processes the shipment.
If you have questions about tracking or delivery, contact support@maisonmayne.co with your order number.
Taxes and Duties
Orders are shipped internationally and may be subject to import duties, customs charges, or local taxes in the destination country.
Unless these charges are expressly included or collected at checkout, you may be responsible for paying them where applicable law permits. Please contact your local customs authority for information about potential charges before placing your order.
Customs clearance may affect delivery times. If your shipment is delayed, contact us and we will assist with the information available from our fulfillment and delivery partners.
Order Cancellation
If you wish to cancel or change an order, email support@maisonmayne.co as soon as possible and include your order number.
We will check whether we can stop or amend the order. Once fulfillment has begun or the order has shipped, cancellation or changes may no longer be possible.
If we cannot cancel your order, our support team will explain the available next steps under our Return and Refund Policy. This does not affect your applicable statutory cancellation or consumer rights.
Contact
For questions about shipping or your order, contact:
Maison Mayne — operated by CLAASSEN HOLDINGS LLC
Registered business address:
5830 E 2ND ST, STE 7000 #31938
CASPER, WY 82609
United States
Phone: (800) 593-0163
Email: support@maisonmayne.co
Customer service hours:
Monday–Friday: 9:00 AM–6:30 PM CST
Saturday: 12:00 PM–5:00 PM CST
Sunday: Closed
Response time: We aim to respond within 48 hours.